QUALITY MANAGEMENT CRITICAL MARKERS
In our model, the role of Quality Management is to provide care givers with the resources and information they need to make the best decisions at the point of care.
A 2011 Survey of Healthcare Industry Leaders indicates that improving Healthcare Quality and Patient Safety is a top industry priority. To achieve breakthrough improvements in quality and patient safety, hospitals and health systems must develop a "world class" Quality Management foundation that includes:
Including a clear linkage of quality and patient safety to the organizational strategy and a Board-driven imperative to achieve quality goals.
Including concurrent intervention, the ability to identify key quality performance "gaps," and performance improvement tools and methodologies to effectively eliminate quality issues.
Incorporating effective quality management technology, EMR and physician order entry, evidence based care development tools and methodologies, and quality performance metrics and monitoring technology that enables "real time" information.
Providing sufficient number and quality of human resources to deliver quality planning and management leadership, adequate informatics management, effective evidence based care and physician order set development, performance improvement activity, and accredition planning to stay "survey ready every day."
Where a passion for quality and patient safety is embedded throughout the delivery system and leaders are incented to achieve aggressive quality improvement goals.
Maverick Healthcare Consulting focuses on assisting healthcare organizations to identify and fill "gaps" in these critical Quality Management success factors. We specialize in assisting healthcare organizations to assess how they stack up against these "critical markers," and to develop and implement innovative strategies to fill existing "gaps" to improve healthcare quality.